Why Work With Us?

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Here's what our satisfied customers are saying about us:

"We have worked with Joy when buying and selling our previous two properties and have always had a great experience with her, therefore choosing Joy to work with again was an easy decision. Joy is so organized and knowledgeable, rather than chasing her down to answer questions, provide documents, etc. she is usually the one keeping US on track for providing needed documents and navigating the selling and buying process. We love our new home and hope to stay here for a long time, but would not hesitate to work with Joy again in the future. You cannot go wrong with Joy Munoz!"

“Barbara and I are grateful that you represented us in the house sale. You have been so thoughtful and empathetic with all the details of the sale. We have enjoyed getting to know you over the past few months and perhaps that is equally important as the sale itself. It’s obvious to us that you put in long hours in your profession. Thank you.”

“We interviewed 3 brokers. Henry was the most energetic and skillful of them. He had specific marketing strategies. Not simply putting up the sign. Henry was also available via text, phone, email and always responded quickly. He was conscientious about managing open houses by having his people stationed on each floor of our large house. This made us feel more secure. He always checked in after open houses and showings with feedback. He was fun to work with– always a smile and a positive attitude. Henry is simply the best broker on the North Shore. We have bought and sold several times between us and have never had the kind of expertise and attention to detail that Henry showed us. He ultimately got us the best price for our home and negotiated strongly for us throughout the whole deal. Frankly, there was nothing we needed that he did not jump right on. I’ve never had a Realtor® like him and I’ve never heard of one who was so will to do everything in his power to help us sell our house. He is a champion. Thank you again Henry and all the great folks at LUX Realty North Shore.”

"Joy Munoz kept in touch with other real estate agents who had clients that were interested in my house and kept me informed of their interest and efforts. Some of the interested clients even wrote notes about what they liked about the house when they put in their offer and she said she encouraged it and gave them to me. Joy always made herself available for extra open house showings and was creative in coming up with a couple commuter (evening) open house times. She truly represented me as my agent when potential buyers wanted to come to the house for various reasons and made herself available as well as kept me informed."

Arthur was phenomenal to deal with 8 years ago when we sold our condo and bought a new home. He was the natural choice to help us purchase our new home and sell again. He gave sound advice and was a calming influence throughout the negotiations. Arthur always called to give us updates as appropriate. It was very rare if I had to call to ask him where we were in the process in fact sometimes I would think of a question for him and within minutes he was calling me with an update before I was able to make my call.” 

"Arthur was a good team player, had his eyes on things that we did not have the knowledge of. We had a narrow search and he always came thru with good showings and gave honest opinions on various matters. Good communication and response time. Displayed many times he was always acting in our best interest and was very reliable and professional. Thank you Arthur & Lux Realty!"

"I am from out of state, I totally trusted my friend's recommendation to select Joy Munoz as my Realtor. Joy walked us through the process, which is very different from our home state. Joy did an excellent job representing us as buyers through the closing. After the closing she has not forgotten us, really!  I have never met anyone more kind and friendly. She has gone above and beyond to make my family feel welcome in this community, even after the purchase was complete. I would highly recommend Joy to anyone looking for an agent.

My family and I spent some time in the office one afternoon and found everyone there to be very kind and hospitable. Henry Pizzo expertly helped us to close the deal when Joy was away. Henry was great to deal with as well. Like Joy Munoz, he has been as kind, helpful and welcoming after the sale as he was before." 

"Best home selling and buying experience I've ever had. Professional, classy, and efficient."


“Excellent service. Joy did a great job in guiding us through the selling process. She was also our buying agent. Always available and quickly got answers to our questions.”   

"Linda made the sale of our house a timely and seamless process. Linda always got back to us right away. She always let us know what was happening regarding the sale. We would highly recommend her to anyone selling their house."

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